Error Code : E16 / E32
Description
The customer does not have entitlements to view a GOtv service. Either their subscription has lapsed or they were disconnected for a long time or they missed part of the activation command.
Troubleshoot
send a reset message to your decoder using your mobile or call the helpline or use the gotv self service app
Error Code : E17 / E600
Description
The customer has not yet received his activation command
Troubleshoot
Call in using the help line for the service to reconnected or send a reset message to your decoder using your mobile or call the helpline or use the gotv self service app
Error Code : E30
Description
The customer has had their GOtv box unplugged for a while
Troubleshoot
Either wait 5 min after subscription or send a reset a reset message to your decoder using your mobile or call the helpline or use the gotv self service app
Error Code : E66-32
Description
The customer does not have an active package on their account
Troubleshoot
If subscription is already paid, send a reset a reset message to your decoder using your mobile or call the helpline or use the gotv self service app . Otherwise, activate a package or pay subscription for the error to be cleared
Error Code : E48-32
Description
Poor Signal. The decoder is not receiving a good enough signal to present video / picture
Troubleshoot
Fix the signal by adjusting the the antenna to boost signal strenght. Make sure the antenna power is OFF. Antenna should be outside the house above the roof and signal strenght shouble above 70 for the error to be cleared
Error Code : i38
Description
Service Not Running. This may be experienced on the community broadcasters' channels - it's a flag they set when they stop broadcasting for the night
Troubleshoot
There is nothing to be done to recover apart from waiting untill the channel starts broadcasting again