The smartcard is invalid for the network since it is already active. In other words the decoder contains history of another smartcard which was paired to it before the swap occurred and that smartcard and decoder were in an XtraView set-up.
Solution
Replace the smartcard and re-activate the XtraView
Quick Notes:
if the customer brought in both primary and secondary decoders (with their smartcards) to the Service Centre/Agency and the primary decoder is on “ready but inactive” status.
I. Remove the XtraView network (Break the link) so that each decoder is a standalone unit.
II. Do a smart card swap on the smart card in the decoder, with the E-144. Use the SWAP command in IBS.
III. Redo the XtraView setup and link the decoder as per the usual procedure.
IV. Confirm that the correct smart cards are reported in the HGPC status of each decoder.
V. Confirm the secondary decoder in the XtraView setup Notes:
If the customer only brought in one decoder and its card (the one with E144-4) then swap the decoder with another unit and make sure that the HGPC of the new decoder is clear (no history) before swapping. Additional Note: There is a command to “clear all” the xtraview history on the decoders which is still not yet implemented on HDPVR’s (when this post was made).