The timestamp in the smartcard is not synchronized with the play-out. This is expected to happen after a reboot on decoders using Premium smartcards. This error may also occur if there are problems with the fibre link or satellite link (or other play-out issues) and this may affect more than one customer at a time. The error may also be as a result of decoder failure to read the smartcard or tuner related or poor signal issues and this may not affect many customers simultaneously.
Solution
Please leave the decoder connected to a satellite signal for a while. In some cases changing to different channels may assist, but only if the problem is associated with a specific frequency. If the problem is not resolving by itself, the decoder should be tested at the branch or escalated for further investigation. when escalating this issue it is important to record the date and time of occurrence, channels affected and if the issue is affecting more than one (1) customer at a time